FAQ - Frequently Asked Questions
đ„ Check-in & Check-out
What are the arrival and departure times?
- Check-in: from 3:00 p.m. to 7:00 p.m. Please let us know your expected arrival time at least one day in advance by email or phone.
- Check-out:
- by 9:30 a.m. (Apartments and Mobile Homes)
- by 10:00 a.m. (Rooms)
- by 11:00 a.m. (campsites).
â Breakfast and Dining
Is breakfast included?
Breakfast is included only for guests staying in the farmhouse rooms. For guests staying in the mobile homes, each kitchen is equipped with a coffee machine and free coffee pods (Lavazza A Modo Mio model).
Do you have a restaurant on the premises?
We do not have a restaurant on site, but just a 5- to 10-minute drive away, youâll find numerous restaurants, pizzerias, and trattorias with private parking. In the summer, we regularly host tastings of our wines paired with local specialties.
Do you offer products for people with celiac disease?
Yes, upon request, we can provide gluten-free breakfast items.
đ Accommodations and Services
Are sheets and towels provided?
Yes, you’ll find sheets and towels already provided in your accommodation. Please remember to bring your own pool towels, as they are not provided.
How is the cleaning of the accommodations handled?
Rooms are cleaned daily. As for the campsites, the private bathrooms are cleaned every 3 days. In the mobile homes and the apartment, towels are changed every 3 days.
Is the water safe to drink?
Yes, the water is safe to drink throughout the property. In addition, we provide two free microfiltered water dispensers (still and sparkling): one at the farmhouse and one at the campground.
Is it possible to use a microwave or a kettle in the farmstay rooms?
Yes, there is a microwave and a kettle in the farmhouse’s common room, which are available for all our guests to use.
Which accommodations have a kitchen?
The two studio apartments at the agritourism (Vite and Olivo), the mobile homes, and the large apartment all have kitchens. All kitchens are fully equipped with dishes, cutlery, pots and pans, glasses, etc.
Is there a washing machine?
A washing machine (4 kg capacity) is available at the farm campground for our guests to use free of charge. Please bring your own detergent.
Is it possible to bring a crib into the accommodation?
In the farmhouse rooms, you can receive a crib or bed rail free of charge upon request. In the mobile homes, however, we do not provide a crib, but we can set up a bed rail. If you have your own crib, you may bring it, but it can only be placed in the living area of the mobile home, as there is not enough space in the bedrooms.
đ Parking and Transportation
Where can I park my car?
We offer free, unguarded, and uncovered parking. If youâre staying in a mobile home, youâll have a reserved parking space right next to your unit. The gate to the property is locked at night; upon check-in, youâll be given the remote control for the automatic gate.
Is it possible to charge an electric car?
Yes, we have a Wallbox charging station (up to 22 kW) that can be controlled via the Wallbox app.
Do you have a secure place to store electric bikes?
Yes, we offer a free, enclosed but unguarded garage where you can safely park your e-bikes overnight. Upon request, we will provide you with the keys to the garage.
đ Swimming Pool and Relaxation
Is the pool heated? What are the operating hours?
The pool is not heated and is open from April through October.
Is a swim cap required at the pool?
No, you don’t need to wear a swim cap to use the pool.
đŸ Pets
Do you allow dogs?
Dogs are welcome in the mobile homes and on the campsites. However, they are not allowed in the farmhouse rooms or in the apartment. There is a designated dog area near the farm campgroundâs pool where you can relax in the sun with your four-legged friend.
đ· Local Products
Can I buy oil and wine there?
Of course! We produce and sell directly bottled wine (red, still white, sparkling white, and sparkling rosé), bulk wine, and extra virgin olive oil from our own production.
âż Accessibility
Is the facility accessible to people with disabilities?
Yes, the agritourism property is entirely on the ground floor. The “Malva” room and its bathroom are equipped for guests with disabilities. At the agricampsite, the bathroom on the “Frassino” campsite is also fully accessible.
đł Cancellation and Payment Policy
How can I confirm my reservation?
You are required to provide a Visa or MasterCard as a guarantee. No charges will be applied at the time of booking. Payment will be made directly at the property upon checkout.
What are the cancellation policies?
Free cancellation: up to 15 days before the arrival date.
Late cancellation (more than 15 days in advance): 50% of the total cost of the stay will be charged.
No-Show: 100% penalty.
đ Minimum Stays and Availability
What is the minimum length of stay that can be booked?
The minimum number of nights required varies depending on the time of year and the type of accommodation. During peak season, longer stays are required, while during off-peak periods, it is possible to book even just a few nights. In addition, in some cases, one- or two-night slots may become available between two already confirmed reservations; these options may not always be visible online. If you cannot find a solution that meets your needs, please contact us directly: weâll be happy to check for any alternative availability.
